When people ask for advice about adopting new technology it's usually because they've become aware of a piece of snazzy hardware. They look at the price of the latest PDA and then try to work out what advantages it might bring to their business. To approach wireless mobile communications in this way is the wrong way round. It's not the hardware, the technology or the processes that are important. It's the ability to increase productivity, reduce costs, and bring new competitive advantage through greater flexibility, responsiveness, and convenience that should be the starting point.
Fundamentally it is about increasing the speed, and agility of operation. These are what really matter together with cost reduction being the most important point of all to most. In many cases the adoption of mobile technology can save costs sufficient not only to cover the investment in the hardware but in excess of those figures.
We are in the middle of a digital revolution and for the man and woman in the street a pretty confusing one. WiFi, Bluetooth, 2.5G, EDGE, 3G - what does it all mean? Well unless you're working in the industry, you don't really need to know. The only knowledge the average user requires is to know that wireless technologies work.
In my opinion the fixed landline is on now its last legs. Fixed line telecoms companies are beginning to suffer as a result. Wireless mobile - wi-mob - will soon become so commonplace that hardwired telephony will seem as antiquated as your great-grandmother's wind-up gramophone.Our children have already gone wireless. They have adopted the technology without a second thought, and so must industry if it is to be competitive.
The technological revolution is coming in waves on a global scale. In somecountries it is leap-frogging over existing infrastructure. For instance, Briteyellow is working in Nigeria to deliver wireless mobile communication where hardwired landline networks have never existed or have been sporadicand unreliable. A whole generation of people will never know what it's like to plug a connection physically into a network because they'll never have to do it.
Public confidence in wireless technology has now reached the point where everyone is starting to adopt it at home. This is a very important factor in its development. For many businesses it has been a silent a revolution that has already taken place almost unnoticeably. Hotspots are popping up everywhere, in hotels, conference centres, multi-occupancy buildings, housing estates in residential areas. It's a preference in listed buildings and similar venues where hard-wiring is unacceptable and wireless is simply the most obvious solution. People no longer buy technology, they buy services and solutions and by doing so they are embracing the revolution by default.
What about security I hear you ask? This indeed was a factor which held back the revolution for some time. Biometric device protection and advanced wireless encryption has reached a state of maturity and these days it means that your information can be secure - always providing of course that you switch encryption on!What about the communication that we don't want - the wi-mob spam? Visionary commentators have scare-mongered in the past about the likelihood of the public becoming drowned in marketing messages.
Those people who think that this revolution is all about marketing need to rethink. Just because you have established a channel of communication to someone, doesn't mean that you can use it - particularly if you don't have their expresspermission. It's a bit like kissing someone who doesn't want to be kissed. If you do it you're likely to get a slap in the face. Yes, the future is in being able to deliver messages to those that request them, but only on apermission-based platform. The world is awash with spam and no new communication channel will flourish if it cannot operate without abuse.
So what is the future? The future is increasing convergence of wi-mob protocols with better, faster and cheaper communication for everyone. Networks will continue to be built to international standards of protocol and safety and the public will embrace them more and more using next generation wireless mobile products which deliver sound, images and data when and where it's needed. Information will become easier to access. More and more information services will become available and useable. In short, we will communicate with one another with great ease and information will become more and more accessible. We'll work better as a result and smarter, and the costs of the revolution will continue to fall until wi-mob technology is truly universal.